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 A. Compliments Procedure Introduction This compliments procedure should be read in conjunction with all other policies and procedures relating to Creative Skills. Procedure 1. Each practitioner/beneficiary has the right to compliment Creative Skills on any of the services it provides. If you wish to do so, please send a letter or email to the Project Director, Jane Sutherland. Notes a) Your compliments may be used to support applications to funding bodies to help with future funding of the project. B. Complaints Procedure Introduction This complaints procedure should be read in conjunction with all other policies and procedures relating to Creative Skills. Procedure 1. Each practitioner/beneficiary has the right to discuss with the Project Director any grievance s/he may have relating to his/her involvement on the Creative Skills project. S/he will ensure that the Project Director is aware that they wish the matter to be dealt with in accordance with the grievance procedure. An oral reply will be given as soon as possible and in any case within five working days. 2. If the practitioner/beneficiary is dissatisfied with the reply or lack of it, or continues to be aggrieved, s/he should forward the grievance in writing to the Director. The practitioner/beneficiary should keep at least one copy. 3. The Director should arrange a meeting, normally within ten working days, with the interested parties including, if desired, the aggrieved party and/or their representative who may be a full0time union official, solicitor, friend or colleague. The meeting should include a panel of three members of the Creative Skills Management Committee and may include the company's retained advisor on personnel or legal issues. 4. As soon possible after this meeting, the Director should confirm the decision of the panel in writing. Notes a) Where the problem concerns an individual, s/he should be in attendance if required by either party. b) An individual, or group of employees, may follow up the grievance procedure without representation if they desire. c) The parties may, on occasion and by mutual agreement, modify the time limits referred to in the grievance procedure. d) If the employee is not a member of a trade union, s/he may invite a friend to take the matter on his/her behalf. e) If the grievance is between a practitioner/beneficiary and the Director, the practitioner/beneficiary and/or representative should contact the Chair of the Trustees of Arts Centre Trust (as parent company) in the first instance. Creative Skills. |
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